What Makes a Great Recovery Coach?

Feb 25, 2021 | Blog, Recovery Coaching

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What Makes a Great Recovery Coach?

What makes for a life changing NDIS Recovery Coach? – It’s the ability to build trust and support their clients unconditionally. They inspire change and help make it happen. It’s about maximising available resources and connecting an individual’s support network with a common goal. 

Often clients are unsure as to what the role of Recovery Coach entails. For many, this is their first experience of the NDIS and the process can be quite overwhelming. Once they understand, it’s great to see individual’s embrace the role of their Recovery Coach, and the difference it can make in their lives. So what should you look for?


Communication is key. 


It’s vital to understand for a Recovery Coach to understand what a client wants, (not just what they think they need) and the only way to know this is to communicate openly and honestly. Recovery Coaches should listen and support clients to clarify goals and share in the idea of a better tomorrow. It’s their job to encourage conversation and create movement that inspires steps towards achieving their goals. Making goals real and attainable and agreeing on the small steps needed to achieve them is vital. 


Trust is a big deal.


Many clients have experienced some type of trauma. This may include trauma related to treatment in the healthcare system. It is a Recovery Coach’s job to build a strong foundation of trust. This will look different for each client and great Recovery Coaches need to identify the reality of the situation, and be honest with themselves and their client about where they stand. With the proper skills and knowledge to assess the situation and the required trust, together you can find the best path to move forward and break through to the next level.


Practical know-how.


Recovery Coaches need to know their sh*t. A large element of doing this role successfully is understanding a client’s NDIS plan and budgets and arranging their supports, and, and ,and… This will look different for each client or even for the same client on different days! Liaising with support workers and allied health professionals, understanding how to approach employment opportunities or community activities… it’s not an easy gig!


Having a shared vision.


Great Recovery Coaches can see things becoming better than they are and help you share in that idea. Clarifying needs and goals in a detailed recovery and wellness plan is essential. Doing this with zero judgment is vital.


Zero judgement.


Full stop. In words, actions, body language, and thoughts.


The whole picture.


All Recovery Coaches have their own story and life experiences that they bring to their job. They’ve seen it all before and its this empathetic approach, with consistency and support that will guide customers to make real breakthroughs and create lasting change.

Having a holistic approach to Recovery Coaching is vital – looking at the whole person, where they have come from and what makes them who they are. Only then can you help put the pieces back together.

If you’re looking to speak to a Recovery Coach, call us now on 1300 146 631 or contact us here.


Go on, create the life you want.

Start with One Good* Day.

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