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We always listen.
But if you feel you need to push further to be heard, you can contact any of the following agencies:
National Disability Insurance Agency Commission
If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Commission by:
Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Completing a complaint contact form online at https://www.ndiscommission.gov.au/about/complaints
Victorian Department of Health and Human Services
Online: https://dhhs.vic.gov.au/making-complaint
Phone: 1300 884 706
Victorian Disability Services Commission
Email: complaints@odsc.vic.gov.au
Phone: 1800 677 342 (TTY 1300 726 563)
Online: www.odsc.vic.gov.au
Australian Human Rights Commission
Phone: 1300 656 419
Online: humanrights.gov.au
Commission for Children and Young People Victoria
Email: contact@ccyp.vic.gov.au
Phone: 1300 78 29 78
Office of the Victorian Information Commissioner
Phone: 1300 006 842
Online: www.ovic.vic.gov.au
Victorian Ombudsman
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Online: www.ombudsman.vic.gov.au
Office of the Public Advocate
Phone: 1300 309 337, TTY: 1300 305 612
Online: https://www.publicadvocate.vic.gov.au/forms/245-complaint
Independent Broad-based Anti-corruption Commission
Phone: 1300 735 135
Online: www.ibac.vic.gov.au